1. Introduction

Sentio (“we,” “our,” “us”) operates a relationship-focused digital platform designed to help individuals form meaningful connections based on emotional readiness and compatibility.

We are committed to protecting your privacy and ensuring transparency regarding how we collect, use, store, and safeguard your personal information.

By accessing or using Sentio (“the Platform”), you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

2.1 Account Information

When you register, we may collect:

• Email address

• Phone Number

• Name or preferred display name

• Date of birth

• Gender (if provided)

• City or location

• Login credentials

If OAuth or other identity systems are introduced, we may also collect:

• Profile information authorized through that provider

2.2 Profile Information

You may provide:

• Profile bio

• Photos (including selfie verification images)

• Preferences

• Compatibility responses

• Relationship intentions

2.3 Readiness & Compatibility Data

Sentio includes structured questionnaires designed to assess emotional readiness and compatibility dimensions.

We collect:

• Your answers to MCQs

• Text-based responses

• Behavioral inputs used to calculate internal readiness or compatibility scores

These assessments are intended for personal matching purposes and are not medical or psychological diagnoses.

2.4 Communication Data

We collect:

• Messages exchanged within the platform

• Reported feedback about matches or interactions

• Rejection feedback responses (if provided)

We may analyze metadata (not message content unless required for moderation) for safety, product improvement, and abuse prevention.

2.5 Device & Usage Information

We automatically collect:

• IP address

• Device type and operating system

• Browser type

• Usage activity (pages visited, clicks, session time)

• Log files and timestamps

This helps us maintain security, prevent fraud, and improve user experience.

2.6 Selfie Verification Data

If selfie verification is required:

• We collect submitted image(s)

• May use automated tools to detect authenticity

• May retain hashes or reference data for fraud prevention

Selfies are not used for facial recognition across the public internet.

3. How We Use Your Information

We use collected data to:

• Create and manage your account

• Generate compatibility matches

• Assess emotional readiness alignment

• Enable communication between users

• Improve matching algorithms

• Ensure platform safety

• Detect abuse, fraud, or policy violations

• Personalize experience

• Provide product updates

• Respond to support inquiries

We do not sell personal data.

4. Legal Basis for Processing (If Applicable Under GDPR or Similar Laws)

Where applicable, we process data under one or more of the following legal bases:

• Consent (e.g., onboarding responses)

• Contractual necessity (account creation and matching services)

• Legitimate interest (platform safety, product improvement)

• Legal compliance

5. Sharing of Information

We may share data:

5.1 With Other Users

Your profile data is shared with matched users according to your platform visibility settings.

We do not display:

• Your email

• Your IP address

• Private backend readiness scoring mechanics

5.2 With Service Providers

We may use third-party providers for:

• Hosting and cloud infrastructure

• Email delivery

• Analytics services

• Security and fraud detection

• Payment processing (if applicable)

All vendors are expected to adhere to confidentiality and data protection obligations.

5.3 Legal Requirements

We may disclose information if required by law, court order, or to protect the rights, safety, or property of Sentio or its users.

6. AI-Based Tools

Sentio may include AI-generated insights or conversational tools designed for self-reflection and compatibility assistance.

Important:

• These tools are not therapeutic, medical, or diagnostic.

• They are informational and reflective only.

• Users should not rely on them as professional advice.

7. Data Retention

We retain personal data only as long as:

• Your account remains active

• Required for legal compliance

• Necessary for fraud prevention

• Needed to resolve disputes

If you delete your account, we will:

• Remove personal identifiers

• Delete profile data within a reasonable period

• Retain minimal necessary logs where legally required

8. Your Rights

Depending on jurisdiction, you may have rights to:

• Access your data

• Request correction

• Request deletion

• Withdraw consent

• Restrict processing

• Data portability

• Lodge complaints with regulatory authorities

To exercise these rights, contact:
support@sentiodating.com

9. Security Measures

We implement reasonable security measures including:

• Encrypted transmission (HTTPS)

• Secure database storage

• Access controls

• Monitoring for suspicious activity

• Restricted internal data access

However, no digital system can guarantee absolute security.

10. Age Based Privacy

Sentio is intended for users aged 21 or older.

We do not knowingly collect data from individuals under 21.

If discovered, such accounts will be removed.

11. Location Use

If location features are used:

• We may collect approximate city-level data

• We do not share precise GPS coordinates publicly unless explicitly enabled

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated via:

• In-app notice

• Email notification

• Website update

Continued use of Sentio constitutes acceptance of the revised policy.